We aim to get your orders out as quickly as possible. Unfortunately, we are unable to make changes to your order once it is placed. Our fulfilment team are continuously processing orders so it is not guaranteed that a member of our customer care team can reach your inquiry before the order is shipped.


This includes:

  • Cancelling your order
  • Changing item/s or size
  • Shipping and Billing address
  • Adding items to an order
  • Shipping method
  • Payment method

To change your delivery address: 

Orders within Australia can be redirected via the Australia Post tracking page - https://auspost.com.au/track


For orders shipped with DHL Express, please contact DHL directly and they may have the ability to redirect your parcel depending on the circumstances


Please note, if you have provided an incorrect address at checkout, we are not liable to refund or order replacement.